Spark plugs – a blast from the past. There’s a business lesson to be learned from spark plugs. To those of us who are not exactly automotively inclined, spark plugs were the things under the hood, about the size and shape of salt and pepper shakers. Once upon a time, my co-worker Frannie and…
It’s the new year, and time for brand new creation – new growth, new profits, new business processes, and yes, new joy in 2014. For most of us, the new year began aerobically, as we shoveled our way into 2014. This was followed by “let’s just hunker down and hibernate,” as the deep freeze set…
We’ve all been there – trying to improve processes, making things better, more efficient, smoother running, only to have the great solution explode into the great catastrophe. What went wrong? We had input from all stakeholders, discussed the issues fifty dozen times, and had buy-in. We moved forward with excitement, enthusiasm and confidence… and got…