How Not to Improve Employee Morale

It may be a rude awakening, or a creeping uneasiness, but at some point, you and other leaders in your organization may decide to make a concerted effort to improve employee morale. You may have been caught blindsided. You may have issued a survey with the expectation of stellar feedback, only to be caught in…

Be Promotable – Communicating to Win!

Are you communicating to win? Are you promotable? Promotion is all about demonstrating your capability and being ready when opportunity strikes. Strong communication skills alone won’t get you the job, but a track record of poor communication can definitely handicap you in the running. Take a  hard look at your track record. How well do…

Building Credibility – A Quiz

Are you building credibility in your professional life? Whether you’re corporate or entrepreneurial, credibility is critical for success. We’re familiar with credibility in our roles as purchasers, consumers and customers. We gravitate toward those restaurants with rave reviews and writeups in trendy publications. We ask hairdressers what products they recommend. We seek the advice of…

generational gap career

Building Bridges – The Generation Gap Career

Welcome to the age of the generation gap career. Whether you’re an experienced workforce veteran, a newly arriving employee or somewhere between, the generation gap is part of today’s workplace reality. The 1958 Broadway musical, “Flower Drum Song,” features a song in which the elder and younger generations each agonize, “What are we going to…

Firing a Customer: Strategies and Options

Whether you’re corporate or entrepreneurial, firing a customer can create an emotional roller coaster. More than likely, the soon-to-be ex-customer has been a source of frustration, discord, anger and financial loss. You know everyone will breathe easier, but you can still dread the showdown. The problem customer might represent a major account, responsible for a…

6 Steps for Embracing Failure

How successful are you at embracing failure? Failure is inevitable. No matter how hard we try, sometime, somewhere, things aren’t going to go our way. Failure can be a minor inconvenience, or it can be a disaster that churns your stomach. You can step into a landmine, and suddenly your world is flipped end over…

Is Your Corporate Culture Toxic?

How healthy is your corporate culture? Are you sure? What do your employees really think and say in private? From a management perspective, things can look great. Work gets done and employees are diligent. But is this because of your organization and leadership, or in spite of it? Corporate culture and morale rest solely on…

Do Your Meetings Destroy Morale?

Do your meetings destroy morale? Do your staff members suffer a slow “death by meeting?” Meetings, whether face-to-face or electronic, are entrenched in business culture. We feel we need to keep people informed, and solicit input, feedback and buy-in. We feel meetings build morale. But do they? Are your meetings building morale or tearing down…

choose the right hire

The Right Hire – Criteria and Pitfalls

Who is the right hire for the job? That’s a question managers and recruiters face with every open position. Almost always there is a job description, and informal knowledge about the daily activities. And on the other hand, there are dozens if not hundreds of electronic applications. And on both sides, there is imperfect information.…

Employee Turnover – Stop the Bleed!

Employee turnover can be deadly. Look inside. Is your workforce empowered and enthusiastic, or do they look like beaten dogs? Are people coming and going so quickly that you can’t remember all incumbents in a position for the last three years? Some turnover is inevitable, and indeed, beneficial. New ideas and expertise refresh operations and…