Firing a Customer: Strategies and Options

Whether you’re corporate or entrepreneurial, firing a customer can create an emotional roller coaster. More than likely, the soon-to-be ex-customer has been a source of frustration, discord, anger and financial loss. You know everyone will breathe easier, but you can still dread the showdown. The problem customer might represent a major account, responsible for a…

6 Steps for Embracing Failure

How successful are you at embracing failure? Failure is inevitable. No matter how hard we try, sometime, somewhere, things aren’t going to go our way. Failure can be a minor inconvenience, or it can be a disaster that churns your stomach. You can step into a landmine, and suddenly your world is flipped end over…

Is Your Corporate Culture Toxic?

How healthy is your corporate culture? Are you sure? What do your employees really think and say in private? From a management perspective, things can look great. Work gets done and employees are diligent. But is this because of your organization and leadership, or in spite of it? Corporate culture and morale rest solely on…

Creating Holiday Work-Life Balance at Work

Creating a holiday work-life balance can seem beyond impossible. Indeed, work-life balance at any time is a challenge. But for many businesses, the 4th quarter means closing out the fiscal year, meeting sales quotas and deadlines, and setting budgets and plans for the upcoming year. Meanwhile, on the home front, there are family gatherings, winter…

Do Your Meetings Destroy Morale?

Do your meetings destroy morale? Do your staff members suffer a slow “death by meeting?” Meetings, whether face-to-face or electronic, are entrenched in business culture. We feel we need to keep people informed, and solicit input, feedback and buy-in. We feel meetings build morale. But do they? Are your meetings building morale or tearing down…

Business Ethics and Success

What are your professional and business ethics? What will you do, and won’t do, and under what circumstances? In life, things are often convoluted. There are extenuating circumstances, and nuances that truly blur the line between absolute right and absolute wrong. Sometimes the choice is between two evils, and even the lesser of the two…

Smart Decisions, Bad Decisions

In business, smart decisions can save grief in the present, and launch you into the future. On the other hand, just one poor decision can plunge you into a never-ending, frustrating morass. Your reputation, your effectiveness and potentially your career depend on your decisions. Bad Decisions Run Deep What was the last really bad decision you…

choose the right hire

The Right Hire – Criteria and Pitfalls

Who is the right hire for the job? That’s a question managers and recruiters face with every open position. Almost always there is a job description, and informal knowledge about the daily activities. And on the other hand, there are dozens if not hundreds of electronic applications. And on both sides, there is imperfect information.…

Employee Turnover – Stop the Bleed!

Employee turnover can be deadly. Look inside. Is your workforce empowered and enthusiastic, or do they look like beaten dogs? Are people coming and going so quickly that you can’t remember all incumbents in a position for the last three years? Some turnover is inevitable, and indeed, beneficial. New ideas and expertise refresh operations and…