Tag Archives | #customer service

Firing a customer

Firing a Customer: Strategies and Options

Whether you’re corporate or entrepreneurial, firing a customer can create an emotional roller coaster. More than likely, the soon-to-be ex-customer has been a source of frustration, discord, anger and financial loss. You know everyone will breathe easier, but you can still dread the showdown. The problem customer might represent a major account, responsible for a […]

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workplace hygge

Workplace Hygge and Winter Survival

How can you create workplace hygge and improve the winter experience? Hygge is, pardon the pun, the new “hot” solution to the cold and bleak long winter days. Adopted from the Danish, and pronounced “hoo-guh” or some variant depending on the dictionary, it is a quality of coziness, comfort, warmth and well-being. It’s nurturing joy. […]

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