Tag Archives | #customer service

create a strategic plan

Create a Strategic Plan to “Wow!” Your Customers

There are many approaches you can take to create a strategic plan. You may elect to focus on your ultimate business goals, or past experience; or you can base your plan on a SWOT analysis of strengths, weaknesses, opportunities and threats. An alternative option is to focus on your customer. The core premise of this […]

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Firing a customer

Firing a Customer: Strategies and Options

Whether you’re corporate or entrepreneurial, firing a customer can create an emotional roller coaster. More than likely, the soon-to-be ex-customer has been a source of frustration, discord, anger and financial loss. You know everyone will breathe easier, but you can still dread the showdown. The problem customer might represent a major account, responsible for a […]

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workplace hygge

Workplace Hygge and Winter Survival

How can you create workplace hygge and improve the winter experience? Hygge is, pardon the pun, the new “hot” solution to the cold and bleak long winter days. Adopted from the Danish, and pronounced “hoo-guh” or some variant depending on the dictionary, it is a quality of coziness, comfort, warmth and well-being. It’s nurturing joy. […]

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